A practical process for security events
Silas prepares for security events by defining how potential issues are reported, investigated, contained, communicated, and reviewed.
Intake and triage
Potential incidents may come from monitoring, user reports, vendor notices, support requests, or responsible disclosure.
Investigation
The team reviews available logs, affected systems, exposed data, severity, scope, and required containment actions.
Containment and remediation
Confirmed issues are prioritized for containment, mitigation, patching, access review, credential rotation, or vendor escalation as appropriate.
Communication
When an incident materially affects users or legally requires notice, Silas communicates with impacted parties through appropriate channels.
Review
After resolution, the team reviews root cause, timeline, customer impact, and follow-up improvements.
Vulnerability disclosure
Report suspected vulnerabilities to security@silas-ai.com. Please include the affected surface, reproduction steps, impact, and any relevant screenshots or request details. Avoid accessing or sharing data that does not belong to you.
Contact securityStatus updates
Service-impacting events are tracked through the public status page where relevant. Legal or contractual notices are handled through the appropriate customer and privacy channels.
View system status