Plain-English answers about data in Silas
This page summarizes what Silas collects, why it is collected, what it is not used for, how long it is kept, and how users can manage their information.
What data does Silas collect?
Account information, authentication details, uploaded documents, chat content, connected service metadata, product usage data, support messages, and operational logs.
Why does Silas collect it?
To provide AI chat, document search, integrations, account management, billing where applicable, security, reliability, support, and product improvement.
What does Silas never do?
Silas does not sell personal data, use user documents for advertising, or use documents and conversations to train Silas-owned AI models.
How long is data kept?
Account data is kept while the account is active. Uploaded content and conversations are kept to provide the service unless deleted sooner. Deletion requests are processed according to the Privacy Policy and applicable legal requirements.
How can users delete or export data?
Users can delete uploaded documents in product where controls are available and can contact privacy@silas-ai.com to request account deletion, access, export, correction, or other privacy help.
Is data shared with third parties?
Silas uses vendors for hosting, storage, AI processing, authentication, payments, analytics, communications, and operations. Data is shared only as needed to provide, secure, and support the service.
AI training on user documents
No
Advertising use of documents or chats
No
Personal data selling
No
Product analytics
Limited operational and usage analytics
AI providers
Used as needed to complete requested actions
Deletion requests
Supported through privacy contact paths
Access
Request a copy of personal data associated with your account.
Export
Ask for portable account data where technically available.
Delete
Request account deletion and removal of associated personal data.