Vendors used to operate Silas
Silas relies on third-party vendors to host, secure, process, and support the product. This page explains the named vendors, vendor categories, and the kinds of data each may process.
Named Vendors
Current subprocessor and connected-service list
Some vendors are core service providers. Others are only used when a feature, integration, or paid plan is enabled by the user or customer.
Vendor
Vercel
Purpose
Application hosting, deployment, serverless functions, cron jobs, analytics, and AI Gateway routing.
Data processed
Application traffic, request metadata, logs, analytics events, prompts, selected context, and generated AI responses as needed.
Status
Core platform provider
Vendor
Better Stack
Purpose
Uptime monitoring, alerting, public system status page, and incident visibility.
Data processed
Public endpoint availability, response metadata, incident updates, and operational contacts.
Status
Status and monitoring provider
Vendor
Cloudflare R2
Purpose
Object storage for uploaded files, extracted document assets, and generated file references.
Data processed
Uploaded documents, extracted images or assets, file metadata, and storage paths.
Status
File storage provider
Vendor
Pinecone
Purpose
Vector database for document retrieval, knowledge search, and user or organization vector namespaces.
Data processed
Embeddings, document chunk metadata, retrieval metadata, and namespace identifiers.
Status
Retrieval infrastructure
Vendor
Cohere
Purpose
Embeddings and reranking for retrieval-augmented search and document understanding.
Data processed
Document text, image-derived content, search queries, and retrieval candidates needed for embedding or reranking.
Status
AI retrieval provider
Vendor
AI model providers through Vercel AI Gateway
Purpose
AI chat, summarization, reasoning, document analysis, image generation, and related requested features.
Data processed
User prompts, selected conversation history, selected document context, tool results, and generated responses.
Status
AI processing provider
Vendor
xAI
Purpose
Voice session token support and voice-related AI functionality where enabled.
Data processed
Voice-session metadata and content needed to provide requested voice features.
Status
AI voice provider
Vendor
Purpose
Google OAuth, Google Drive, Google Classroom, Gmail search if enabled, and related workspace integrations.
Data processed
Account identifiers, OAuth tokens, selected workspace files, folder metadata, classroom data, email metadata or content when enabled.
Status
Connected service provider
Vendor
Microsoft
Purpose
Microsoft Entra ID authentication, Microsoft 365, OneDrive, Outlook or Teams search if enabled, and Graph webhooks.
Data processed
Account identifiers, OAuth tokens, selected Microsoft 365 files, drive metadata, email or Teams metadata and content when enabled.
Status
Connected service provider
Vendor
Canvas by Instructure
Purpose
Canvas LMS OAuth and retrieval of course, assignment, file, grade, and announcement context when enabled.
Data processed
Canvas account identifiers, OAuth tokens, course metadata, files, assignments, announcements, and related LMS data.
Status
Optional connected service
Vendor
Modal
Purpose
GPU-backed document processing with Docling for extracted document structure, OCR, and background processing where enabled.
Data processed
Uploaded documents, processing job metadata, extracted text, extracted images, and callback status.
Status
Optional processing provider
Vendor
Resend
Purpose
Transactional email for account, authentication, notification, and service messages where email delivery is enabled.
Data processed
Email address, message content, delivery metadata, and template variables.
Status
Optional email provider
Vendor
Stripe
Purpose
Subscription checkout, customer billing, invoices, portal access, and payment webhooks where paid plans are enabled.
Data processed
Billing contact details, customer identifiers, subscription metadata, invoice metadata, and payment status.
Status
Optional billing provider
Vendor
Tavily
Purpose
Web search tool for AI answers when web search is enabled.
Data processed
Search queries and returned web search snippets or metadata.
Status
Optional search provider
Vendor
E2B
Purpose
Code execution environment for AI-assisted code execution where enabled.
Data processed
Code snippets, execution inputs, generated outputs, and runtime metadata.
Status
Optional execution provider
Vendor
Database and Redis providers
Purpose
Primary relational database, cache, queues, rate limiting, stream resumption, and background job coordination.
Data processed
Account records, application records, integration metadata, audit logs, queue state, cache entries, and operational metadata.
Status
Deployment-specific providers
Categories
How these vendors support Silas
Cloud hosting and infrastructure
Purpose
Hosting application services, databases, storage, networking, observability, backups, and reliability infrastructure.
Data processed
Account data, uploaded content, application metadata, logs, and infrastructure telemetry as needed.
AI model providers
Purpose
Processing user-requested prompts, document context, summaries, search, and generation tasks.
Data processed
Prompts, selected document excerpts, conversation context, and generated responses needed to complete requested actions.
Authentication and identity
Purpose
Supporting account creation, login, SSO, session management, and account security.
Data processed
Email address, name, authentication metadata, and identity-provider identifiers.
Billing and payments
Purpose
Processing subscriptions, invoices, customer billing information, and payment events where paid plans are used.
Data processed
Billing contact details, subscription metadata, payment processor identifiers, and invoice records.
Analytics and operations
Purpose
Understanding product reliability, usage patterns, performance, errors, abuse prevention, and support needs.
Data processed
Usage events, device and browser metadata, performance metrics, operational logs, and error traces.
Communications and support
Purpose
Sending service messages, responding to support requests, and managing privacy, security, or legal inquiries.
Data processed
Contact details, support messages, request metadata, and correspondence history.
Vendor changes
Silas may update this list as infrastructure, integrations, or service providers change. Material changes can be discussed with business or institutional customers during procurement review.
Vendor questions
Contact privacy@silas-ai.com for questions about subprocessors, connected services, data transfers, or vendor handling.